The traditional organisation is struggling to innovate and attract talent. It is not able to adequately respond to changing expectations of employees as well as well as those of customers. Our client needed a new perspective and approach.


  • Immersions in three organisations with unique approaches towards organising their human capabilities
  • Expert, leader and employee interviews
  • Ethnographic research with employees

Results Answers to who the new employee is, what the new operating system looks like and how this translates into the experience journey from recruit to alumni. Deliverables included guidelines and case studies supporting our recommendations for a new approach.

Client One of Africa’s largest banks


Image: Interviewing an employee at Matt BlackSystems who designed and adopted a new approach to organisational design. They created individual virtual companies to enhance commercial discipline, customer-centricity and employee happiness. Read more…

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