Studies have shown that home telemonitoring helps to reduce health problems associated with heart failure, implementation rates in daily practice have been low though. Literature indicates that traditional business models do not fit with self-directed patients and e-health solutions.


  • Literature research into healthcare systems in The Netherlands, Germany, France & The Uk
  • Interviews with healthcare professionals & patients in the four North European countries
  • Mapping the patient journey and daily patterns
  • Business model and service design


Results Recommendations for business model design and identification of a major barrier to use telemonitoring systems (compliance to treatment plans) and service solutions that address this issue.

Partner Philips Healthcare